UV Lamps – Complain Form – Tan Empire: Support Forms & Terms and Conditions

UV Lamps

Complain form

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- Step 1 of 4

Complaint form - UV lamps

We will try to review your form as soon as possible. Please fill in the fields below carefully - a full set of information will speed up the complaint review process.

If you have any additional questions, please contact your sales representative: Contact us.

*) Required fields

Full name of your company: *

Tax identification number of your company: *

Name and surname: *

First

Last

E-mail address: *

Phone number (with dial code): *

Information about the UV lamps covered by the complaint.

Lamp purchase date: *

Providing this information will allow us to check whether the product is still covered by warranty and to more accurately diagnose the cause of the fault.

VAT invoice number:

Providing your invoice number will make it much easier for us to identify your order and process your complaint.

Lamp batch number

You will find it on the back of each lamp. To see it, turn the lamp 180 degrees. Below we have marked sample numbers.

Providing this information will make it much easier for us to efficiently identify a specific product batch and process the complaint.

Tanning lamp model: *

Providing this information will make it much easier for us to efficiently identify the product and process your complaint.

Number of items advertised: *

Estimated hours worked: *

Information on the number of hours worked is often a necessary element to start the manufacturer's complaint procedure.

This number must be provided as precisely as possible - it is often verified by the manufacturer itself.

Sunbed model in which the lamps are installed: *

Were the starters also replaced when the lamps were last replaced?

Yes
No
Not applicable - this device does not have starters
I don't know

Photo of the starter series

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

Upload up to 2 files in jpg, png, gif, webp formats.
Maximum file size per file: 10 MB

Examples below – visible fragment with the number.

Have the lamps concerned by the complaint already been sent to our technical team for assessment?

YES - shipped by courier
YES - received by Maximus Solaria service technician
YES - they were delivered directly to the Maximus Solaria headquarters (Bojano)
NO
Other options

Additional details

Date of submission of lamps for expertise:

Full description of the problem/fault encountered. *

A detailed description of the defect and the circumstances of its occurrence will make it easier for us to solve the problem.

Please send additional photos/videos that supplement the description of the problem/fault.

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Upload up to 5 files in jpg, png, gif, webp formats or video in mp4 format.
Maximum file size: 80 MB

supplement best when

Additional information

Understanding the broader context can sometimes be the "missing piece" that allows you to pinpoint the true source of a fault and prevent further failures.

Efficiency of the ventilation system:

Assess the efficiency of the ventilation system operating in the solarium. In the description, try to include the following aspects:

Are the ventilation ducts connected?
What is the temperature - in the cabin and throughout the premises?
Does the system cool the sunbed effectively?

Providing this information will help us identify possible problems related to ventilation and find optimal solutions. Inappropriate temperature can negatively affect the efficiency and life of UV lamps.

Your response

If there is something you would like to add - this is the best place.

Space for additional information, such as preferred method or time of contact.